FAQ
Can I buy from you wholesale and how do I register?
If you are a brick and mortar shop, online shop, or both, or sell at craft fairs, you've come to the right place! You can order on this site by requesting a trade account here.
For anyone holding workshops or retreats, please see the section below.
You can also find us on Faire.
If you are not a wholesale customer, please visit www.corinnelapierre.com
I can’t log in!
Please get in touch at trade@corinnelapierre.com and we’ll get back to you as soon as we can.
What is the minimum order?
The minimum order is £150 (ex VAT for UK orders) or equivalent in your currency.
Minimum order quantity is 3 for Mini Kits and Greeting Cards, otherwise there is no minimum.
Shipping: where do you ship to, how long does it take and how much does it cost?
We ship all over the world!
All orders are dispatched within 5 working days of payment but generally much sooner.
UK orders:
We ship mainly with UPS next working day or Royal Mail 48h Tracked, sometimes with DPD and FedEx.
£10.50 ex VAT per parcel, free for orders over £200 ex VAT.
Non UK orders:
We ship mainly with Royal Mail Tracked as we've found it to be the best value service. They deliver in 7 to 13 days, often much less. The cost is dependent on the weight of your order. This is an indication only, actual costs may be a little higher or lower.
| Under 2kg | 2 to 4 kg | 4 to 6 kg | 6 to 8 kg | |
| EU | £ 13.00 | £ 14.00 | £ 17.00 | £ 20.00 |
| Australia / NZ | £ 25.00 | £ 37.00 | £ 51.00 | £ 61.00 |
| Japan | £ 22.00 | £ 31.00 | £ 37.00 | £ 43.00 |
| Canada | £ 25.00 | £ 32.00 | £ 43.00 | £ 51.00 |
| USA | £ 26.00 | £ 34.00 | £ 42.00 | £ 53.00 |
You will not be able to check out if your order weighs more than 8kg as it may need to ship in several cartons. Please get in touch so we can give you a quote.
Are you compliant with the EU Global Product Safety Regulations (EUGPSR)?
Yes we are! All the products we ship to the EU have the appropriate safety warnings and the details of our Responsible Person (RP). They are:
eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
+3375690241
What does RRP mean?
This is the Recommended Retail Price you sell to your customers.
In £GBP the RRP includes 20% VAT (except Books which are 0% VAT).
We also request that you respect the RRP by not undercutting other customers, except for time limited special offers or during sale periods.
How do I add a PO number to my order?
Please include it Note to Corinne Lapierre box at the end of your order.
How sustainable are your products?
All our kits are made here in Yorkshire, UK, by our very experienced and dedicated production team.
We source our materials in Britain wherever possible or in Europe if we cannot find them closer to home.
We are always looking for ways to reduce our impact and, in recent years, have switched our packaging from boxes with a plastic window to reusable, recyclable and biodegradable printed boxes. They also happen to be extremely pretty!
Nearly all the components are recyclable too, from the wool mix felt to the cotton DMC thread. There’s always room for improvement and we are constantly taking steps in the right direction.
What languages are your kits in?
All our kits contain instructions, templates and stitch guides in English and in French.
How difficult are your kits to make?
Our kits appeal to crafters of all abilities, including those just starting out. They are designed for adults but suitable for children from age 10, with some supervision and support as they all contain a sharp needle.
There is a difficulty level indicator on each label: easy, intermediate & advanced. This is also indicated in the product description.
Where can I find you on Social Media?
If you share our product on Social Media and tag us we will do our best to repost so that customers can see you stock our kits!
Facebook:
https://www.facebook.com/corinnelapierrecraftkits
@corinnelapierrecraftkits
Instagram:
https://www.instagram.com/corinnefeltkits
@corinnefeltkits
Can I make samples to display?
We’d love you to! Customers love seeing the finished item and you, or your team, will enjoy making them and sharing the experience.
We can provide a free sample to make with your order so just let us know what you’d like to make in the Note to Corinne Lapierre box at the end of your order.
Do you have any Point of Sale material I can use?
Yes, account holders can find the link to our lovely photos under Image Bank.
You’ll also find downloadable posters that you can print and display in store.
The link will also take you to all our product details including barcodes and customs codes.
Can I use your products for workshops?
Of course! Our kits are perfect for workshops and retreats as everything needed is in the box. Each participant must have their own kit or book. We do not allow photocopies and materials must be purchased from Corinne Lapierre.
Please mention when ordering that you are using the kits for workshops so that we can provide a free sample to make for the demonstrator (1 sample for minimum 10 identical kits).
Can you make bespoke designs and customize packaging?
Yes we can! We love collaborating with customers to design special kits and labelling. We have worked with several museums and charities with great success. As all our designs are created and made in house, we can be very responsive.
Minimum quantities do apply. Please contact trade@corinnelapierre.com so we can discuss your requirements.
Can I sell on third party websites?
Yes you can, so long as you credit Corinne Lapierre for all products and use our images.
We also request that you respect the RRP (Recommended Retail Price) by not undercutting other customers, except for time limited special offers or during sale periods.
How do I report an issue with my order?
We have stringent product quality controls in place and take great care when picking and packing your orders but errors do happen.
Please get in touch at trade@corinnelapierre.com and we will fix it!
What are your company details?
Corinne Lapierre Limited
Mabgate Mills, Mill 3
Macaulay Street
Leeds, LS9 7DZ
United Kingdom
Tel: +44 (0)113 246 0403
Company #9804831
VAT 227874182
EORI GB227874182000
LUCID DE4953967487713